Terms of Service

Last updated 4 November 2026

These are the terms we work on. They apply to any work you ask us to do, unless we've both signed an agreement for it. If anything here isn't right for your project, tell us before we start and we'll agree something different in writing.

Who we are

Launchfyi is the trading name of Alexander Andrews, Clockwise, Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE, United Kingdom. Email alex@launch.fyi. In these terms, “we” means Launchfyi and “you” means the business we're working for.

These terms are written for businesses. If you're buying for yourself rather than for a business, you also have rights under consumer law, and nothing here takes them away.

A signed agreement comes first

For most projects we sign an agreement with you, and often a data processing agreement too. Where we have one, it takes priority over this page. These terms cover anything it doesn't, and any work done without one.

What we'll do

We'll agree the work in writing first: in a quote, a proposal or an email. We don't do chargeable work you haven't agreed to. If the work grows beyond what we agreed, we'll tell you and agree the extra before we do it.

We'll do the work with reasonable care and skill. We can't promise a particular result, such as a ranking, an amount of traffic, or a number of leads or sales.

Paying us

• Projects are quoted as a fixed fee or by the hour. Our standard rate is in your quote.
• We may ask for a deposit before we start. The quote will say how much.
• Monthly plans are paid at the start of each month, by card or bank transfer.
• Hosting is paid yearly in advance.
• Invoices are due within 14 days.
• If an invoice is more than 60 days late, we may pause the work or take a site we host offline until it's paid. We'll give you at least 7 days' written notice first.
• If we raise our rates, we'll give you at least 30 days' notice. The new rate only applies to new work.

Who owns what

• Your content and data are yours. That includes your text, photos, branding, products and customer data. We make no claim to any of it.
• The code is ours, and you can use it for good. We keep ownership of the code and tools we build. You get a permanent licence to use and run them for your business, which doesn't expire and doesn't depend on further payment.
• Some projects agree a different arrangement, such as you owning the code outright. If so, it's in your signed agreement, and that's what applies.
• You need to own, or have permission to use, everything you give us to publish: text, images, logos, fonts and data. Fonts and other paid assets are licensed in your name.

Showing our work

We may show the work we do for you in our portfolio, on our website and in our marketing, during the project and after it ends. We never publish your confidential information, such as your figures, customer data or internal documents. If the work needs to stay private, for example because it isn't public yet or is covered by an NDA, tell us before we start and we'll agree that in writing.

Other services

Most projects run on other companies' services, such as hosting, payments, email and maps. We choose and set them up carefully, but we can't control them. If one changes, raises its prices or goes down, we'll help you adapt, but we're not responsible for it. Hosting is provided without a formal uptime guarantee.

Keeping things confidential

We treat anything about your business that isn't public as confidential: your plans, figures, logins and documents. That doesn't cover anything already public, or anything the law requires us to disclose.

Ending the work

• Either of us can end a monthly plan or ongoing arrangement with 30 days' written notice.
• If a project stops part way through, you pay for the work done up to that point. Anything paid in advance for a month or year that's already started isn't refunded.
• When we finish working together, we'll give you a copy of your content and data on request, free of charge. If you want to move hosting or accounts we manage over to you, we'll help, and that time is charged at our standard rate.

Liability

• Our total liability to you is limited to the greater of £1,000 or the fees you paid us in the 12 months before the problem arose.
• We're not liable for indirect losses, such as lost profit, revenue, goodwill or data.
• Nothing in these terms limits liability that the law doesn't allow to be limited, such as for death or personal injury caused by negligence, or for fraud.

Things outside our control

Neither of us is responsible for a delay or failure caused by something outside our reasonable control, such as a hosting outage, an attack on a service, or a change in the law.

If something goes wrong

Tell us first and we'll try to sort it out together. If we can't, we'll consider mediation before anything formal. These terms are governed by the law of England and Wales, and its courts deal with any dispute.

Changes to these terms

We may update this page. The version that applies to your work is the one in place when we agreed it, unless we both agree to change it.

Questions about any of this? Email alex@launch.fyi.